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hello , i did win Ateez Signed Album but you guys didn't send me the signed one yet , i ordered 41 Album and i reserved 41 Album without the signed copy , I hope that you explain and solve this problem in professional way , thank youi did send alot of emails but i get ignored.
Good day. I would like to ask the tracking number for my order - astro album.Hope to hear from you soon.
When does they get dispatched? I bought them on the day of and they say “before shipment” “pending” for like the past 4~5week. I know international shipping takes awhile but, is it to this point?? I’ll get my other albums from other sites faster(even though I got them after here), and it doesn’t really make sense. Can someone tell me why is it taking this long?
I checked out as a guest. Is there a way to track my order? I thought there was but I’m having a really hard time finding it .
Mi paquete tardó un poco más de lo que se suponía que tardaría pero llegó en excelente condiciones.
When the albums were eventually dispatched, I was given a DHL tracking number, however after checking the tracking number and seeing no movement on the parcel for a week I checked on your website and the tracking number had been changed to EMS.When the parcel had turned up, the box was torn, several of the albums were dented and the pre-order benefits were damaged. The albums were poorly packaged in the box with not enough bubble wrap and allowed to rattle around, which clearly caused most of the damage.
when can i received the tracking number of the shipping? it is sent through email? its been too long time since i ordered my albums.
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