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it has been over three months now and i have not received my albums?????? does that make sense??????i have emailed "customer service" and asked for a delivery proof, A SIGNED DELIVERY PROOf and i get told that the warehouse you were delivering to is near so an otk staff delivered it personally???? i expect this to be solved soon because the warehouse can't find any information on the order and the tracking number in the order page doesn't work???? how am i suppose to track my shipment?????the same albums i ordered from other websites didn't even take a MONTH TO ARRIVE???? how does it make sense that yours is confusing??? and no clear communication regarding the delivery???i expect this to be solved or offer a refund, please, this is unbelievable.
Hello, I have been waiting for my album for nearly two months. When is it going to be shipped? I've been patient so far but this is far too long waiting.If you're not sending the album, I expect a refund.Thank you.Kind regards,Inês
Can I get a refund if you don't send the goods?Because I've been waiting for a long time.See the trouble, please reply.
Please I need an explanation it passed a lot of time and I don't have my album yet, how much time I have to wait for it? I am still waiting your response!
You don't answer the phone, but there's no answer even if you read the mail. I'd like to change the shipping destination of 100 albums to NU'EST event contestants.I think you're sending it from Korea, but I'm going to change it to a Korean address, so please reply. It's 010 5815 3627. Please call me here.
Hi,may i know when will the astro album that i order start shipement? Its was taking too long times compare to other sites i order. I have saw the reply that you have replying to other person for this shipment problem, most of it said due to covid 19 so the oversea shipment was affected being slow. But the point is the address i fill up is KOREA WAREHOUSE ADDRESS, so i dont think the local delivery also will be affected even more than 1 months. Therefore, please and could OTK has somebody respond to this problem and the certain date that will be post out, because i think this already not delivery problem, just the album still havent post out until now!!!
When will you be shipping? It's been way too long. We need an explanation
How do i update my address on my order? I recently moved and my album order shows it will be delivered to my old address.
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