PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
For ASTRO all yours album, I think we should start mass emailing fantagio and tell them to contact OTK on this issue as we already can't reach anyone in OTK despite the customer service..
they are scammers who will take your money and never give you your items. Check out the product inquiry and reviews sections if you don't believe me. There is also no customer service, despite what the email says. No one will ever respond to your emails.
they are scammers who will take your money and never give you your album. Check out the product inquiry and reviews sections if you don't believe me.
they are scammers who will take your money and never give you your album. Check out the product inquiry and reviews sections if you don't believe me.
I cant count how many emails i sent, just be honest with us, and tell US The TRUTH, we were waiting a lot, 60 DAYS SINCE THE RELEASING, how you can make US trust in you if you are not telling anything and just copying The same answer for everyone and telling just excuses, PLEASE PLEASE PLEASE tell US was is It going on, you must take The responsability for this, ANSWER!
Please Answer The mails, what else do we have to do to be answered? Astro shipping is so delayed, you don't tell The truth
I cant count how many emails i sent, just be honest with us, and tell US The TRUTH, se were waiting a lot, 60 DAYS SINCE THE RELEASING, how you can make US trust in you if you are not telling anything and just copying The same answer for everyone and telling just excuses, PLEASE PLEASE PLEASE tell US was is It going on, you must take The responsability for this, ANSWER!
Hello,I was wondering when will you ship our Astro albums? Most of us placed our orders back in March and we've now entered June. It's been nearly THREE MONTHS and none of us have received nor heard anything from you.We've been trying to email OTK's customer service for the past month but have received no response or whatsoever and when we do receive one, it's just a copy and paste answer.Before purchasing, you've stated in your website that:1. You will ship within 7 days after production2. You will ship with DHLBoth of the statements above should take you a maximum of two weeks, the latest, to ship out all of our albums, especially with DHL. It's been nearly THREE MONTHS and most of our orders are still "preparing for shipment".Please understand why we are frustrated because when we placed our albums, we were expecting to get them within two weeks maximum and not three months. If that was the case, we would've bought from other websites.Other people that bought albums from other groups are experiencing the same problem as well. I know that you just started your company but please prioritize all of your customers' orders before selling any other albums.I understand that there might be delays, but please hire more people or do whatever it takes to ship out our orders, because we've paid for our orders, we gave our money to you, and now we don't even know where our items are.I'm asking this the nicest way possible, but please. I'm begging you to ship all of our orders without anymore delays and ship all of our orders by the end of this week. Either ship them or refund us all. Thank you.