PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :
HOLA, SÉ QUE ESTA EMPRESA CUALQUIER PEDIDO PARA ASISTIR PERO REALMENTE ESTO ES URGENTE, HE PEDIDO MI ÁLBUM ITZY "GUESS WHO" DESDE EL 30 DE ABRIL Y DESDE EL 9 DE JULIO SE MARCA COMO "EN TRÁNSITO" PERO NO RECIBÍ UN SEGUIMIENTO AÚN NÚMERO Y ESTOY EMPEZANDO A PREOCUPARME, REALMENTE ESPERO QUE SE LEA MI COMENTARIO, YA QUE ES IMPORTANTE PARA MÍ LA LLEGADA DE MI PEDIDO, MUCHAS GRACIAS POR SU ATENCIÓN. NÚMERO DE PEDIDO: 20210419-0000109
Ngl, I was kind of scared to order from this site after reading all the negative reviews, but hence the album I wanted was a collectors item that I couldn't find anywhere else anymore (except on eBay for €200+ Sadge) I decided to just go for it. I have to say I was expecting the worst, but OTK handled everything concerning my order quite professionally. They replied to my inquiries and sent me my photobook well packaged and wrapped. There was some delay on my order but as I live in Europe I was already expecting a rather long shipping time anyway. I understand that a lot of people have been very angry with this seller for the delays and bad communication. In no way do I mean to invalidate their feelings. I just wanted to share my positive experience to give hope to those who are still waiting for their albums or still consider ordering something from here. The people who run OTK Music are no monsters, they made some mistakes and are doing their best to fix them now. I've also ran an online store in the past and it's tough when you only have a small team. Shipping delays are just pretty much inevitable, and while I do agree that they could have probably thought this out better, I don't think they should be villainized like this. I hope everyone's albums arrive soon and wish you all the best.I'm out
Updates please? Been 4 months.You said you'll give feedback by July 15.Been sending emails and reviews here but you don't reply.
I didnt do anything why you cancel my order?
Hello,You promised to send my Astro albums the latest by July 15th but it’s now July 19th and I still see no movement or whatsoever? I won a signed album + signed polaroid but if you don’t plan on sending my albums, I want a refund instead. Please refund the full amount including the shipping cost by the end of this week maximum or I will be reporting you for fraud and scam. Thanks.Order Number:[20210324-0003185]
Please refund the money to me if you can't found the goods for my order!!!I've been given 3 months plus time to ship my order but no update the status until now. Your all keep lying us & promised without action!
I HAVE EMAILED SO MANY TIMES FOR MY ALBUM BUT THERE HAS BEEN NO RESPONSE AT ALL. WE ALL GAVE YOU JULY 15TH DEADLINE TOO. BUT YOU KEEP ON DECEIVING US FOR YOUR GREED. AT THIS POINT WE HAVE NO OPTION BUT TO SUE YOU FOR THIS WHOLE SITUATION. WE DESERVE AN EXPLANATION AND REFUND TOO. YOU BETTER SHIP OUR ALBUMS OR GIVES US REFUND WITH COMPENSATION FOR WAITING THIS LONG.
it's already past 15 July where is my albums??