Sorry for the late reply.

We promised delivery by July 15th, but it was not kept.

We are really sorry.

The current album is not in stock yet.

So even if you want to ship to you

Shipping cannot proceed.

Waiting for it to be delivered.

It is expected to be in stock before July 30.

There are a lot of problems, so it could be a further delay.

So, we will apply for a cancellation refund.

If you also want a refund, you can cancel your order through PAYPAL or

Thank you for requesting a refund.

we are really sorry for you.

Thank you.

[ Original Message ]

It is now 17th of July. You promised everything would be shipped by the 15th LATEST. Yet another promise broken. This is beyond unbelievable right now...you should ashamed of how you're handling your business. The lack of care and commitment to your customers is shocking. You've caused an undeniable amount of stress and inconvenience for people who chose to buy from you, including myself.

Why is my album 'PENDING'? Order number: 20210324-0005489. 

Please don't reply and tell me that there is still a delay and for us to 'wait a moment'. It has been 4 months now. 

I also will not be paying extra for EMS shipping. You promised DHL shipping, so that is on you. And the fact, we've been waiting so long for these albums without a proper honest explanation, the least you can do is cover for extra costs due to your incompetency. 

So sick of waiting, lies and broken promises. If you really care, you should be giving some form of compensation for your customers who have been so patient till now. 

Please ship my ONE album now.