All of your points are correct.

We started our global service with a poor system in place.

we are really sorry.

We are currently solving problems.

We will not run away without solving these problems.

For customers who want a refund, we are making a refund,

and for customers who are waiting for the product, delivery is in progress even if it is a little late.

All these words may be excuses, but we do our best. We are very sorry to our customers.

[ Original Message ]

your company has failed to update customers on your site for months. International customers who have purchased the latest Astro, Ateez, Jisung, Nu’est, and NCT Dream albums are unable to get any response from anyone in customer service. I am just one of many people who have been effected by this. It is absolutely appalling to see that you have so little consideration for your customer that your company cannot reply to any messages, and the few messages you people do reply to are a copy and pasted trash answer saying that our invoice numbers will be updated “after today”. When is after today? Is it tomorrow? Is it 10 years from now. Be honest and transparent. If you guys have not purchased enough albums to sell to your customers then just say so and freaking refund us. Quite avoiding your customers. Make a statement. 1,000s of albums multiplied by $20+ usd a piece is going to really hurt if we all decide to demand refunds. Petitions are beginning to circulate against your company on twitter, Instagram, and facebook. Do you really want this to go viral?? MAKE A STATEMENT. IT’S BEEN 2 MONTHS. QUIT PLAYING WITH OUR MONEY.